 |
|
|
2002 In Review Moving towards ubiquity
Author
Jim Bruene
Published
Jan. 13, 2003; OBR 90
Pages
20
Format
Printed, PDF, Word
Size
2.5MB
|
|
|
|
Abstract: 2002 was marked more by execution than innovation. Many of the best online providers made significant Web-usability improvements, but didn’t expand the basic feature-set. A striking exception is Charter One Bank, which launched a number of new features including, fyiAlerts, the OBR Innovation of the Year. See Top 10 Innovations of 2002 for other major developments.
For 2003, we predict a sharp increase in the internal visibility of the online channel. The majority of retail banking execs will see the online channel as a key sales driver throughout the decade. For a look at the upcoming year, see 2003 Predictions.
Contents
- Top 20 innovations of all time
- Recap of top-10 winners in past years
- Top 10 industry developments of 2002
- Best of Web winners, 1997 to 2002
- Recap of OBR predictions for 2002
- Ten predictions for 2003
- Gallery of holiday emails
- 10 Web design mistakes
- U.S. broadband adoption
Companies mentioned: Beneficial Finance (Household International), Charter One Bank, DeepGreen Bank, Everbank, FedEx, ING Direct, JPMorgan Chase, ModemMedia, NYCE (First Data Corp.), Patelco Credit Union, PayPal, PeopleFirst Finance (Capital One), QSpace (Experian), ShareBuilder (Netstock), Wells Fargo, Yodlee.
|
