2016 Retail Banking Trends & Predictions
Jan. 14, 2016; DBR 239/240
82 pages, 29 tables/charts
Table of Contents
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Abstract: More than ever before, all of the banking industry's constituencies are being impacted by the transformation of the banking industry. The
category that has the most to gain from the changes expected in 2016 will be the consumer. They are not only in the driver's seat with
regards to being able to voice their digital banking expectations, but there are more firms than ever trying to meet those expectations.
Companies mentioned: Kony, Adaptive Lab, Celent, Accenture, Citibank, Efma, Infosys Finacle, Cornerstone Advisors, Fiserv, Consult Hyperion, Athemis
Group, BBVA, NAB Labs, Lloyds Banking Group, IBM, Innosect, Lab12 Innovation, Margaris Advisory, HSBC, Visa, Goldman Sachs, Quartz, FinTech Forum, ING, Kabbage, Disruptive Finance, Mashreq Bank, Bizfi, Bain & Company, Moo.la, Beyond the Arc, Altimeter Group, Simple, The Onion, Forbes, Capgemini, CU Grow, Peak Performance Consulting Group, Market Insights, Citizens Bank of Edmond, Fifth Third Bank, Samsung, Apple, Google, Alibaba, Innotribe, Mapa Research, Thomson Reuters, USAA, NGDATA, Capital Performance Group, Verint, Financial Services Club, Epsilon, Bankmobile, DBS, Next Bank, BancVue, MX, Extractable, McKinsey & Company, Protiviti, Moven, CEB TowerGroup, Novantas, Jack Henry Banking, OCBC Bank, StratAgree, Innovo Marketing, Barclays, U.S. Bank, CenterState Bank, Accenture Payment Services, TSYS, Santander Bank, NA, PSCU, BECU, Experian Decision Analytics, Bill & Melinda Gates Foundation, BB&T, Carlisle & Gallagher, Currency Marketing, London MD Startupbootcamp Fintech, American Express, FinTechStage Limited, CheBanca!, Santander InnoVentures, Facebook, Bankwide, Think Different Group, Bank of Tokyo-Mitsubishi UFJ, Deloitte Center for Financial Services, Geezeo, Tangerine, Touch ID, MasterCard, Mondo, Simple, GoBank, Atom Bank, Starling Bank, Secco Bank, The Pacemakers, PwC, The Center for Financial Services Innovation
As banking organization further digitize their offerings, the consumer will benefit. In 2016, we will see end-to-end digital account opening
and onboarding solutions, contextual offers, better pricing that reflects the economies from digital transformation and a greater array of
offerings coming from the partnership of fintech and legacy banking organizations.
We expect to see this wave of enhanced consumerism continue for the next several years. As margins get squeezed, competition
intensifies and the government opens the door for a free market banking system, the banking industry will be in a constant state of flux.
For the fifth consecutive year, we have surveyed a panel of close to 100 global financial services leaders for their thoughts around
upcoming retail banking and credit union trends and predictions. The crowdsourced panel includes bankers, credit union executives,
industry analysts, advisors, authors and fintech followers from Asia, Africa, North America, South America, Europe, and Australia.
The 82-page Digital Banking Report, ‘2016 Retail Banking Trends and Predictions,’ Provides the most comprehensive analysis of
upcoming trends in the financial services industry. Interviews were combined with in-depth analysis, charts and case studies around
each trend to make up this year’s report.
We would like to thank Kony, Inc., who sponsored this year’s report development and distribution. Their partnership enabled us to reach
more industry gurus and compile more statistics than ever before.